Customer Service Representative – Energy Queensland

About the role

Energy Queensland is recruiting Customer Service Representatives for its Customer Operations team, based in Rockhampton or Newstead (Brisbane City Fringe). You will be the first point of contact for customers and retailers, triaging calls, giving accurate information, managing service requests and resolving enquiries across several communication channels. The role is a full-time, two-year fixed-term contract starting on Monday 7 December 2026.

Key responsibilities

• Triage calls and provide accurate information to customers and retailers
• Manage service requests and create positive customer experiences across multiple channels
• Work within the Customer Operations team in a fast-paced, supportive environment
• Take part in the 24/7 Emergency Event Standby Roster and respond to emergency events when required

Required profile

• Australian citizenship or permanent residency with unlimited working rights
• Experience in customer service, contact centres or a similar customer-focused environment
• Strong communication, listening, problem-solving and decision-making skills
• Ability to handle sensitive or challenging interactions with empathy and professionalism
• Attention to detail, data accuracy and time management
• Availability to work the centre hours (Monday to Friday, 8:30am to 4:30pm) and to start a three-week training program on 7 December 2026; no leave granted for the first 3 to 4 months

Required skills

• Confidence using multiple systems and technologies
• Nice to have: Certificate IV in Customer Contact, Business, Management or a related discipline
• Nice to have: experience in utilities, energy, telecommunications or other regulated industries
• Nice to have: experience with CRM, workflow or contact centre systems and rostered work

What we offer

• Remuneration of $87,178 plus 14.75% superannuation and applicable allowances
• Annual leave loading and salary sacrifice options
• Novated lease options for personal use
• Dedicated training program with hands-on support

Applications close on Friday 6 November 2026 at 5pm, via the apply link with an up-to-date resume; no cover letter is required.