Contact Centre Operator

About the role

A NSW Government department, recruited through Karlka Recruiting Group, is hiring Contact Centre Operators for a contract in Newcastle running from 27/11/2026 to 26/05/2027. The operator provides frontline customer support, handles enquiries, maintains records and delivers high-quality service in a fast-paced contact centre. Full training is provided onsite in Newcastle.

Key responsibilities

• Handle customer enquiries and give accurate information across a range of services
• Research, analyse and resolve enquiries, or refer matters appropriately
• Update and maintain customer records and databases accurately
• Help customers understand available products and services
• Record complaints and escalate unresolved matters as required
• Complete administration and processing tasks in line with privacy and policy requirements
• Use multiple systems and technologies to support service delivery
• Work with colleagues and leaders to meet service standards and contribute to continuous improvement

Required profile

• 2-3 years' customer service experience in a call centre, administration, retail or similar environment
• Ability to work in a fast-paced, high-volume contact centre
• Attention to detail and accuracy with customer information
• Ability to learn new systems quickly and handle challenging customers professionally
• Team player who can meet individual performance expectations
• Rotating roster between 7:00am and 7:00pm, Monday to Friday

What we offer

• $37.50 per hour plus superannuation
• Comprehensive paid training and a structured onboarding, training and mentoring program
• Weekly pay and ongoing pre, during and post-placement support
• Dedicated consultant per contract and an Employee Assistance Program

Applications close on 4/11/2026 at 2pm; only shortlisted candidates will be contacted.