Customer Service Representative (Casual) - Car Rental

About the role

Avis Budget Group is hiring a casual Customer Service Representative for its rental counter at the Sydney Apex Airport location, near Mascot station. You will be the face of the brand, helping customers choose a car and complete their booking. The role is casual, about 3-4 days per week, with full training provided.

Key responsibilities

• Establish customer car rental needs by actively listening
• Explain the company's add-ons and services so they fit the customer's needs
• Communicate rental procedures and guidelines clearly
• Complete rental bookings quickly, accurately and efficiently
• Answer customer questions and inquiries

Required profile

• A full and valid Australian driver's licence
• Availability to work a rotating roster, including weekends, evenings and public holidays
• Experience in customer service, retail, hospitality or sales is a plus
• Ability to work in a fast-paced environment while delivering good service
• Strong attention to detail and ability to follow procedures

Required skills

• Comfortable using computer systems to manage bookings and rental information

What we offer

• Pay of $34.96 per hour plus loadings and performance bonuses
• Wellbeing program with life insurance, discounted health cover and superannuation options
• Discounts on retail, fitness, cinema and car rentals across the group
• 24/7 mental health support via an Employee Assistance Program
• Comprehensive training and career growth potential
• Free staff parking