Customer Service Representative (Casual) - Car Rental

About the role

Avis Budget Group is hiring a casual Customer Service Representative for its rental counter at Sydney Airport (Apex Sydney Airport), near Mascot station. The role is entry-level with full training provided, and you will be the face of the brand, helping customers move with confidence and ease.

Key responsibilities

• Interact with customers at the rental counter and answer general customer inquiries
• Establish customer car rental needs by actively listening
• Explain the company's add-ons and services so they can choose what suits them best
• Communicate rental procedures and guidelines clearly
• Complete rental bookings in a timely, efficient and accurate way

Required profile

• A full and valid Australian driver's licence
• Availability to work a rotating roster, including weekends, evenings and public holidays
• Experience in customer service, retail, hospitality or sales is a plus
• Ability to work in a fast-paced environment while delivering good service
• Strong attention to detail and ability to follow procedures

Required skills

• Comfortable using computer systems to manage bookings and rental information
• Customer service and communication

What we offer

• Casual role of 3-4 days per week, with free staff parking
• Pay of $34.96 per hour plus loadings and performance bonuses
• Wellbeing program including life insurance, discounted health cover and superannuation options
• Discounts on retail, fitness, cinema and car rentals across the group
• 24/7 mental health support via an Employee Assistance Program
• Comprehensive training and career growth potential within a global company