Customer Service Rep - 12-Month Fixed Term

About the role

A well-established global FMCG business, behind some of the most recognised household brands in Australian homes, is undergoing a major transformation: setting up a new standalone operation and moving to a new ERP platform. Its project team is building the systems and processes for the new business, and this 12-month fixed-term contract sits in that team, reporting to the Project Manager. The role helps shape how the business processes orders and serves customers.

Key responsibilities

• Take part in user acceptance testing of the new ERP system, working through real order-to-cash scenarios to find issues before they reach customers.
• Write and refine the standard operating procedures the customer service team will follow.
• Work closely with customer service, logistics and supply colleagues to understand current ways of working and turn them into clear, practical processes.
• Help build the customer service function rather than just run it.

Required profile

• Experience in a customer service or order management role, ideally in FMCG.
• Solid understanding of the order-to-cash process.
• Ability to work at pace, stay organised when priorities shift and keep the customer at the centre of decisions.
• Clear written communication and confidence working with people across the business.
• Full Australian working rights are required.

Experience in user acceptance testing or an ERP system implementation is a bonus but not essential. The position is advertised by Six Degrees Executive; interested candidates can apply through the recruiter.