Customer Service Officer

About the role

Visy is looking for a Customer Service Officer for a permanent full-time position in Smithfield, Sydney, working a 37.5-hour week Monday to Friday with no shift work. The role engages with customers and internal colleagues by phone, email and online, managing and resolving enquiries in a values-led way. Free on-site car parking is available.

Key responsibilities

• Process quotes, orders and invoices accurately and on time
• Communicate delivery updates and manage delays effectively
• Collaborate internally to meet customer needs and expectations
• Organise and manage daily administrative paperwork
• Monitor non-conformance activities and credit levels

Required profile

• No direct experience needed; training is provided on the systems
• Intermediate to advanced computer literacy, with experience in the Microsoft Office suite, particularly Excel
• Excellent time management and the ability to prioritise in a fast-paced environment
• High attention to detail and a passion for improving efficiency
• Candidates must reside in Australia with full working rights and meet the company's employment criteria, including a criminal history check

What we offer

• Long-term career opportunities with an industry leader
• Support, upskilling and career progression pathways
• A cutting-edge, high-tech facility