Customer Service Representative – Contact Centre

About the role

Veolia is looking for a Customer Experience Consultant to join its Frontline team in Wetherill Park. You will be the first point of contact for waste customers, handling high‑volume phone calls and email cases while delivering exceptional service.

Key responsibilities

• Answer 80+ incoming customer inquiries via phone each day.
• Respond to 90+ inbound emails efficiently, maintaining correct spelling, grammar and punctuation.
• Resolve a wide range of waste‑management issues using knowledge of transport legislation and industry practices.
• Maintain accurate customer records and update information in the CRM system.
• Process bookings, requests and complaints in a timely manner and collaborate with internal teams to ensure satisfaction.

Required profile

• Previous experience in a customer service or contact‑centre environment.
• Strong computer literacy and familiarity with CRM systems.
• Excellent communication, problem‑solving abilities and a typing speed of at least 60 wpm with 80% accuracy.
• Ability to multitask, work in a fast‑paced environment and meet KPI targets.
• Positive attitude and commitment to delivering outstanding customer experiences.

Required skills

• Proficiency with Google Suites.
• Experience using Salesforce, SAP or other CRM platforms.
• Familiarity with DOS‑based systems.

What we offer

• Training and on‑the‑job coaching in a supportive team environment.
• Attractive remuneration package with an annual performance bonus.
• Monthly culture days, free on‑site parking and a close‑knit inclusive team.
• Generous paid parental leave, volunteer days, superannuation contributions and fitness benefits.
• Career development pathways, employee share plan and a commitment to safety.