Customer Service Manager

About the role

The Customer Service Manager will ensure seamless order fulfillment and high customer satisfaction while collaborating with internal teams to meet business objectives.

Key responsibilities

• Manage order processing and ensure the team meets KPI targets within agreed SLA.
• Lead the team proactively, anticipate fulfillment needs, and produce performance reports.
• Collaborate with internal stakeholders to balance demand and supply, provide timely solutions, and resolve customer issues.
• Identify and implement process improvements using data‑driven solutions and support major projects such as new system implementations.
• Maintain personal safety and adhere to Safety, Health, and Environment (SH&E) standards.

Required profile

• Tertiary degree or APICS certification with equivalent work experience.
• Strong interpersonal and communication abilities for building stakeholder relationships.
• Strategic thinker capable of analysing data trends and adapting strategies.
• Excellent organisational and project‑management skills with attention to detail.
• Proactive, motivated and able to work both independently and collaboratively.

Required skills

• Advanced Excel and database management.
• Microsoft Word proficiency.
• Working knowledge of SAP (advantageous).

What we offer

• Inclusive environment that values care, wellbeing and safety.
• Performance‑driven culture with opportunities to contribute to collective ambition.
• Innovation focus supporting sustainable solutions.
• Collaborative teamwork based on trust and empowerment.
• Growth opportunities within an international group.