Customer Service Assistant – Brisbane CBD (Hybrid)

About the role

As a Customer Service Assistant you will be the first point of contact for Allianz Partners’ customers, handling a variety of enquiries and delivering professional, empathetic and efficient service in a technology‑enabled environment.

Key responsibilities

• Manage inbound and outbound customer calls with professionalism and empathy.
• Assess customer needs and provide accurate information, solutions and referrals.
• Record interactions and case details accurately within CRM systems.
• Manage customer cases from initial contact through to resolution.
• Liaise with internal stakeholders to resolve complex enquiries.
• Deliver exceptional customer experiences in every interaction.
• Contribute to a positive, collaborative and high‑performing team culture.

Required profile

• Passionate about delivering outstanding customer service.
• Strong communication and interpersonal skills.
• Comfortable using multiple digital tools and systems.
• Ability to multitask and work effectively in a fast‑paced environment.
• Excellent attention to detail and organisational abilities.
• Reliable, adaptable and solution‑focused.
• Enjoy working collaboratively as part of a team.
• Completed Year 12 (or equivalent) with prior experience in customer‑facing roles valued.

What we offer

• $31.42 per hour plus superannuation.
• Weekend penalty rates, early‑morning shift penalties and evening shift allowances.
• Overtime opportunities.
• Full‑time permanent employment.
• Comprehensive training and development programme.
• Career progression within a global organisation.
• Hybrid working arrangement after successful probation.
• Supportive and collaborative team environment in Brisbane CBD.