Customer Service and Sales Consultant - Part Time Hybrid

About the role

A brand new Medibank store is opening in Coffs Harbour and is looking for part-time (30 hours per week) hybrid Customer Service and Sales Consultants. The role is internally called a Local Community Consultant and sits in a geographically based, cross-functional team focused on community connections and personalised support. It includes a flexible rotating roster Monday to Friday with alternating Saturday work, rotating between 8am and 8pm, with after-5pm rostered hours worked from home.

Key responsibilities

• Help customers choose the right health cover and services
• Support customers across multiple channels: in-store, by phone, online and in the community
• Build lasting relationships and trust through personalised conversations
• Solve everyday challenges and share ideas to improve how the team works

Required profile

• No health insurance experience needed; training is provided
• Skills in customer service, sales, health, retail or community engagement
• Great at building rapport and explaining things clearly
• Comfortable using technology and learning new systems
• Team player who is adaptable and proactive
• Detail-focused and committed to protecting customer privacy

What we offer

• Salary of $63,660 pro-rata for part-time hours, plus 12% super and monthly incentives
• Health cover discounts, wellbeing programs and flexible work
• Virtual GP consultations, 24/7 Employee Health Support Line, health coaching and pregnancy and parenting support
• Paid parental leave, volunteer leave, community leave, cultural leave and a Good Health Day
• Career pathways, learning programs and opportunities to innovate within community teams