Customer Service Administrator – Doors Business

About the role

Join KONE Doors Business in Mascot, Sydney as a Customer Service Administrator. You will support the sales team and supervisors, ensuring smooth communication with customers and offshore partners while maintaining high‑quality service.

Key responsibilities

• Act as the primary liaison between the offshore team and customers, ensuring clear communication and efficient issue resolution.
• Process customer requests promptly and coordinate with the billing team for invoice cancellations and credit note creation when required.
• Provide support with contract administration and purchase order management.
• Take full ownership of customer queries, ensuring timely follow‑up and successful resolution.
• Maintain and update customer data ensuring accuracy.
• Generate and deliver reports for Key Accounts to support business insights and decision‑making.
• Manage safety compliance and site access documentation for personnel, ensuring all requirements are up to date.

Required profile

• Minimum of 2+ years’ experience in a fast‑paced customer service environment.
• Passion for delivering exceptional customer service and enhancing customer experience.
• High attention to detail, with the ability to follow established procedures and guidelines.
• Excellent communication and interpersonal skills, with the ability to effectively engage and collaborate with stakeholders.
• Strong organisational skills with the ability to multitask and prioritise tasks to meet deadlines.

Required skills

• Solid computer literacy, including proficiency in the Microsoft Office Suite.
• Experience with SAP and Salesforce systems (advantageous, not essential).

What we offer

• Great benefits and remuneration.
• Free parking and gym access onsite.
• Career progression opportunities in a global organisation.
• Access to world‑class learning and development programs.
• A supportive, high‑performing team environment.
• A total rewards package designed to recognise and motivate.