Customer Service & Administration Team Leader

About the role

KONE is seeking a Customer Service & Administration Team Leader to lead a high‑performing team in Mascot. Reporting to the National Customer Service & Administration Manager, you will drive service excellence and continuous improvement for internal and external customers.

Key responsibilities

• Lead, coach and develop the Customer Service & Administration team to achieve outstanding customer outcomes.
• Monitor performance against KPI and SLA targets, ensuring consistent achievement.
• Analyse data, identify trends and implement process improvements to enhance the customer experience.
• Ensure compliance with global processes, procedures and provide regular performance reports to management.

Required profile

• Proven experience leading a busy, customer‑focused team.
• Strong attention to detail with the ability to follow established processes.
• Excellent communication and interpersonal skills.
• Highly organised, agile and able to manage competing priorities.

Required skills

• Proficiency in Microsoft Office Suite.
• Experience with SAP (advantageous).
• Experience with Salesforce (advantageous).

What we offer

• Career development and progression within a global organisation.
• Supportive, collaborative and flexible working environment.
• Free onsite undercover parking and gym access.
• Ongoing training and development.