Customer Insights Analyst

About the role

Racing and Wagering Western Australia (RWWA) is looking for an experienced Customer Insights Analyst to join its team on a permanent full-time basis. You will turn customer, wagering and market data into insights that influence commercial, customer and operational decisions, investigating behaviour and business performance and turning complex data into clear recommendations.

Key responsibilities

• Use SQL and approved analytical tools to prepare and analyse customer data.
• Apply business context and statistical techniques to interpret results, test explanations and identify trends, risks and opportunities.
• Turn analysis into clear findings, implications and recommendations for technical and non-technical audiences.
• Develop and maintain dashboards, recurring reports and analytical products in Power BI and approved enterprise tools.
• Monitor performance, investigate material movements and explain the drivers behind them.

Required profile

• A relevant tertiary qualification or equivalent practical experience in analytics, statistics, economics, business, marketing science, data science or a related discipline.
• Working knowledge of statistical analysis, customer segmentation and campaign or initiative measurement.
• Strong interpersonal and communication skills, with experience in a multi-disciplinary team.
• Experience with customer, transactional, wagering, financial services or similarly regulated data is desirable.

Required skills

• Proficiency in SQL and experience with cloud data platforms such as Snowflake.
• Dashboards and data visualisations in Power BI or an equivalent enterprise BI tool.
• Proficiency with Excel; Python or another analytical programming language is desirable.

What we offer

• Hybrid arrangements combining working from home with a modern office.
• Dedicated learning budgets and professional development support.
• Modern workplace with wellness spaces, free parking and secure end-of-trip amenities.
• Competitive remuneration, employee benefits and reward programs.
• Mental health initiatives, wellness programs and a paid Wellness Day.

Applications close 13 November 2026. Candidates must complete pre-employment screening including reference checks, police clearance and an Australian Working Rights check.