Customer Exit Representative - Part-Time (28h/week)

About the role

Avis Budget Group is seeking a Customer Exit Representative for its Perth Airport rental location, working part-time on a permanent basis (28 hours per week) in the car parking area. The role supports customers as they leave their rental cars, checks documents and ensures a positive rental experience. Full training is provided.

Key responsibilities

• Assist customers at the exit gate and review completed rental agreements, keeping knowledge of rates, policies and procedures current
• Check driver's licences and rental agreements to confirm the customer is in the correct vehicle
• Educate customers on local driving laws, speed limits and road signs, and give directions out of the airport
• Inspect vehicles for damage, fuel levels and the operation of accessories
• Solve customer problems using judgement within empowerment guidelines and company policy
• Ensure vehicles are serviced regularly and that Certificates of Fitness, Road User Charges and registration are up to date and entered into Wizard
• Remove damaged or problem vehicles from the fleet, complete incident reports and notify the dispatcher or rental counter
• Provide coverage for other teams and drive vehicles as required

Required profile

• Full and valid driver's licence
• Availability during weekdays, weekends and nights; student visa and working holiday visa holders cannot be considered at this stage
• Customer service background; car rental experience is highly regarded
• Attention to detail, strong problem-solving and communication skills, and ability to build rapport
• Ability to work autonomously in a fast-paced environment and follow procedures

What we offer

• Competitive rate with loadings and overtime rates, plus performance bonuses
• Employee discounts on car rentals across the Avis Budget Group
• Wellbeing programme with discounted life insurance, health cover and superannuation options
• Access to Perkbox and an Employee Assistance Programme