Customer Engineer, APAC

About the role

Cresta is an AI platform combining conversational AI agents, real-time human agent augmentation and conversation intelligence, used by companies such as United Airlines, Cox Communications and Marriott. As a Customer Engineer, APAC you will deliver Cresta's AI solutions to enterprise contact centers across the Asia-Pacific region, combining software engineering skills with knowledge of customer experience, contact center infrastructure, cloud technologies, chat and voice platforms and automation. You will work closely with Solution Architects, Implementation Managers, Customer Success Managers and Engineering, partnering with technical stakeholders across APAC and helping identify ways to expand value for existing customers.

Key responsibilities

• Execute integration designs and project plans developed with Implementation Managers, Solution Architects and other stakeholders.
• Design, build and deploy applications using Cresta SDKs, libraries and APIs.
• Integrate Cresta solutions with enterprise contact center voice, chat and digital platforms.
• Develop and maintain integrations using Go, Python and JavaScript.
• Take part in testing, troubleshooting, deployment and ongoing maintenance of Cresta products and customer integrations.
• Partner with Customer Success Managers to triage and resolve technical issues, working with Engineering when deeper product or platform expertise is needed.
• Build relationships with customer technical stakeholders and manage multiple customer projects and workstreams at once.
• Share learnings across teams and geographies to develop scalable implementation practices for APAC.

Required profile

• Hands-on software engineering experience and ability to troubleshoot across applications, APIs, cloud infrastructure and third-party systems.
• Experience with enterprise customers and complex technical environments.
• Strong communication skills and ability to explain complex technical concepts to different audiences.
• Comfortable working in a fast-moving environment, with distributed teams and customers across APAC time zones.

Required skills

• Go, Python and/or JavaScript
• APIs and SDKs
• AWS and Git
• Contact center platforms such as Amazon Connect, Genesys, Five9, NICE or Salesforce are highly desirable

What we offer

• Medical, dental and vision coverage, paid parental leave and 20 days of vacation.
• Remote work setup budget and a monthly wellness and communication stipend.
• Base salary, equity and benefits that vary by country.