Customer Communications Orchestration Lead – 12‑Month Fixed‑Term
ing · Sydney
Job description
About the role
ING is transforming how it engages with customers. As the Customer Communications Orchestration Lead you will shape multi‑channel communications, ensuring each interaction is personalised, relevant and valuable.
Key responsibilities
- Lead strategy and governance of customer communications across channels, delivering the right message at the right time.
- Optimise decisioning frameworks and orchestration capabilities to boost experience and engagement.
- Drive personalisation initiatives using data, insights and emerging technologies.
- Monitor performance metrics and identify opportunities to improve effectiveness and commercial outcomes.
- Partner with senior stakeholders to deliver a seamless, customer‑centric communication strategy.
Required profile
- Experience in customer communications, engagement, marketing, analytics or a related discipline within a complex organisation.
- Strong understanding of journey management, orchestration or decisioning platforms.
- Proven stakeholder management and ability to influence across multiple teams.
- Strategic, commercially minded leader who thrives on change, innovation and continuous improvement.
What we offer
- Discounted ING Health Insurance
- An additional Rest Day to support wellbeing
- An IMPACT day for approved sustainability volunteering
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Published 19 hours ago
Expires 1 month from now
1 views · 0 interested
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ing
Sydney