Customer Care Team Leader

About the role

LifeHealthcare is seeking a Customer Care Team Leader for its Macquarie Park hub. In this hands‑on role you will lead a high‑performing customer‑care team, drive service excellence and shape a culture where people feel supported and accountable.

Key responsibilities

• Champion a customer‑first mindset, ensuring consistent, high‑quality service delivery.
• Coach, mentor and develop Customer Care Consultants and Seniors, creating clear career pathways.
• Monitor performance using data and insights, track KPIs and SLAs, and act on trends.
• Identify and implement continuous‑improvement initiatives to optimise processes.
• Collaborate closely with other departments to support broader business objectives.
• Foster a safe, inclusive environment that prioritises wellbeing, engagement and growth.

Required profile

• Minimum 3 years of proven leadership experience in a customer service or call‑centre environment.
• Strong people‑leadership capability – coaching, motivating, managing performance.
• Data‑driven decision‑making with ability to balance people outcomes and operational results.
• Empathetic, accountable and energetic leadership style.

Required skills

• Data analysis and performance reporting.
• KPI and SLA monitoring.
• Experience with customer‑service platforms or CRM systems.