Customer Banking Specialist - Redfern

About the role

The Retail Banking Services (RBS) team at CommBank serves more than 10 million personal and small business customers, and the Customer Banking Specialist in the Redfern branch is its public face. The role is full time (38 hours per week) on a predetermined roster, and applicants should confirm availability before applying.

Key responsibilities

• Have in-depth conversations with every customer about how to support their overall banking needs, including Home Loans, Business Banking and Financial Advice.
• Support customers with enquiries, account maintenance and applications for credit products.
• Complete Financial Health Checks to assess customers' financial needs and identify changes.
• Offer options through education and demonstration of in-branch technology and digital banking options.
• Problem solve and provide effective solutions while upholding processes, procedures and a risk-adverse culture.

Required profile

• Proven customer service experience, ideally in financial services, retail or hospitality.
• Excellent communication skills and the ability to explain financial terms clearly.
• Ability to ask the right questions, find solutions, act with integrity and put the customer at the centre of everything.
• Ability to work in a busy, commercial and driven retail environment while giving customers holistic solutions.
• Genuine interest in building a career with CommBank and improving customers' financial wellbeing.
• Mandarin language skills are highly desirable.

Applicants may be asked to complete an online assessment and/or digital interview within 48 hours of applying. Candidates already part of the Commonwealth Bank Group must apply through Sidekick.