Customer Banking Specialist - Midland Hub

About the role

The Retail Bank is the public face of CommBank, delivering a seamless banking experience to its 10 million+ personal and small business customers. This Customer Banking Specialist position is based at the Midland Hub branch in Perth Central on a full-time basis, working alongside the Branch Manager and colleagues to deliver outstanding outcomes for every customer.

Key responsibilities

• Build a personal connection with customers through meaningful conversations and refer them to the right specialist for complex needs.
• Help customers use in-branch technology and digital banking options.
• Respond to customers' transactional needs in the branch so they leave satisfied.
• Interview customers and process applications for personal loans, credit cards and associated products.
• Call customers proactively to build rapport and invite them to a Financial Health Check or an appointment with a specialist.
• Follow bank processes, including accurate transaction reconciliation and review of customers' financial positions.
• Take part in community events and fundraising activities, and use customer feedback tools to improve service.

Required profile

• Ability to ask the right questions, act with integrity and put the customer at the centre of everything.
• Passion for service excellence, able to work independently and to refer customers to other specialists.
• Able to work in a busy, commercial and driven retail environment while seeing the big picture for customers.
• Genuine passion for the customer and for doing the right thing.

Rosters are predetermined: Monday to Friday, 38 hours per week. Applicants may be asked to complete an online assessment and digital interview after applying. Aboriginal and/or Torres Strait Islander people are encouraged to apply.