Customer Banking Specialist - Midland Hub

About the role

The Retail Bank is the public face of CommBank, delivering a seamless banking experience to its 10 million+ personal and small business customers. This Customer Banking Specialist position is based at the Midland Hub branch in Perth Central on a full-time basis, working alongside the Branch Manager and colleagues to deliver outstanding outcomes for every customer.

Key responsibilities

• Build a personal connection with customers through meaningful conversations and refer them to the right specialist for complex needs.
• Help customers use in-branch technology and digital banking options.
• Respond to customers' transactional needs in the branch so they leave satisfied.
• Interview customers and process applications for personal loans, credit cards and associated products.
• Call customers proactively to build rapport and invite them to a Financial Health Check or an appointment with a specialist.
• Follow bank processes, including accurate transaction reconciliation and review of customers' financial positions.
• Take part in community events and fundraising activities, and use customer feedback tools to improve service.

Required profile

• Ability to ask the right questions, act with integrity and put the customer at the centre of everything.
• Passion for service excellence, comfortable working independently while referring customers to other specialists.
• Ability to work in a busy, commercial and driven retail environment and provide holistic solutions.
• Genuine passion for the customer and for doing the right thing.

Rosters are predetermined: Monday to Friday, 38 hours per week. Applicants may be asked to complete an online assessment and digital interview within 24 hours of receiving an invitation. People already part of the Commonwealth Bank Group must apply through Sidekick. Aboriginal and/or Torres Strait Islander people are encouraged to apply.