Customer Banking Specialist - Armadale

About the role

The Retail Bank is the public face of CommBank, delivering a seamless banking experience to its 10 million+ personal and small business customers. It is looking for a Customer Banking Specialist to join the Armadale branch on a full-time basis. Rosters are predetermined, and candidates must be available to cover the roster of Monday to Friday, 38 hours per week.

Key responsibilities

• Build a personal connection with customers through meaningful conversations.
• Help customers use in-branch technology and digital banking options.
• Respond to customers' transactional needs in the branch so they leave satisfied.
• Interview customers and process applications for personal loans, credit cards and associated products.
• Follow bank processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions.
• Take part in community events and fundraising activities.
• Look after the safety and wellbeing of the team.
• Use tools to capture customer feedback and take action to fix service gaps and improve service.

Required profile

• Ability to ask the right questions, find the right solutions, act with integrity and put the customer at the centre of everything.
• Passion for service excellence, able to work independently and to refer customers to other specialists when needed.
• Able to work in a busy, commercial and driven retail environment while seeing the big picture for customers.
• Genuine passion for the customer and for doing the right thing.

Candidates may be asked to complete an online assessment and digital interview within 24 hours of receiving an invitation. Applicants already part of the Commonwealth Bank Group should apply through Sidekick. Aboriginal and/or Torres Strait Islander people are encouraged to apply.