Customer Banking Specialist - Success (2x Part-Time Roles)

About the role

The Retail Bank is the public face of CommBank, delivering a seamless banking experience to its 10 million+ personal and small business customers. It is looking for a Customer Banking Specialist to join its Success branch in Perth on a part-time basis. Two positions are available, with predetermined rosters.

Position 1: 23 hours per week, Monday and Wednesday 9:15am-4:00pm, Thursday 12:00pm-4:00pm and Friday 9:15am-4:00pm. Position 2: 21.25 hours per week, Monday to Wednesday 11:00am-4:00pm and Friday 9:15am-4:15pm.

Key responsibilities

• Build a personal connection with customers through meaningful conversations.
• Help customers use in-branch technology and digital banking options.
• Respond to customers' transactional needs in the branch so they leave satisfied.
• Interview customers and process applications for personal loans, credit cards and associated products.
• Follow bank processes, including accurately reconciling transactions and reviewing customers' financial positions.
• Take part in community events and fundraising activities.
• Use tools to capture customer feedback and take action to fix service gaps.

Required profile

• Ability to ask the right questions, act with integrity and put the customer at the centre of everything.
• Passion for service excellence, able to work independently and to refer customers to other specialists when needed.
• Able to work in a busy, commercial retail environment while seeing the big picture for customers.
• Genuine passion for the customer and for doing the right thing.

Applicants may be asked to complete an online assessment and digital interview within 24 hours of receiving an invitation. People already part of the Commonwealth Bank Group must apply through Sidekick. Aboriginal and/or Torres Strait Islander people are encouraged to apply.