Customer Banking Specialist Relief - Rockingham

About the role

CommBank is looking for a Customer Banking Specialist Relief to join its Rockingham branch on a full-time basis. You will work across the Rockingham, Kwinana and Warnbro branches, with a roster of Monday to Friday, 38 hours per week. The Retail Bank is the public face of the bank, delivering a seamless experience to personal and small business customers.

Key responsibilities

• Build a personal connection with customers through meaningful conversations.
• Help customers use in-branch technology and digital banking options.
• Respond to customers' transactional needs in the branch so they leave satisfied.
• Interview customers and process applications for personal loans, credit cards and associated products.
• Follow bank processes and procedures, including accurate transaction reconciliation and review of customers' financial positions.
• Take part in community events and fundraising activities.
• Look after the safety and wellbeing of the team.
• Use tools to capture customer feedback and take action to fix service gaps and improve service.

Required profile

• Ability to ask the right questions, find the right solutions, act with integrity and put the customer first.
• Passion for service excellence, able to work independently and to refer customers to other specialists when needed.
• Ability to work in a busy, commercial, driven retail environment while seeing the big picture for customers.
• Genuine passion for the customer and for doing the right thing.