Customer Banking Specialist - Armadale

About the role

The Retail Bank is looking for a Customer Banking Specialist to join its Armadale branch on a full-time basis. You will work with customers in the branch, helping them use in-branch technology and digital banking options, and referring them to specialists for more complex needs. Rosters are predetermined: Monday to Friday, 38 hours per week.

Key responsibilities

• Build a personal connection with customers through meaningful conversations.
• Help customers use in-branch technology and digital banking options.
• Respond to customers' transactional needs in the branch so they leave satisfied.
• Interview customers and process applications for personal loans, credit cards and associated products.
• Follow bank processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions.
• Take part in community events and fundraising activities.
• Look after the safety and wellbeing of the team.
• Use tools to capture customer feedback and take action to fix service gaps and improve service.

Required profile

• Ability to ask the right questions, find the right solutions, act with integrity and put the customer first.
• Passion for service excellence, able to work independently and to refer customers to other specialist team members.
• Ability to work in a busy, commercial and driven retail environment while seeing the big picture for customers.
• Genuine passion for the customer and for doing the right thing.