Crisis Accommodation Team Leader

About the role

NAAFLS, an Aboriginal Community Controlled Organisation and independent Family Violence Prevention Legal Service, is recruiting a Crisis Accommodation Team Leader for its Miyalk Domestic and Family Violence Shelter in Nhulunbuy. Reporting to the Shelter Coordinator, the role leads the residential crisis accommodation program and its staff, ensuring safe, culturally appropriate, trauma-informed support for women, children and young people affected by domestic and family violence. Housing is provided to the successful candidate.

Key responsibilities

• Manage day-to-day operations of the residential crisis accommodation 24/7, 365 days a year, with flexible hours covering on-call duties
• Lead crisis accommodation, intake, assessment and risk management using trauma-informed, strengths-based, victim-survivor-led and child-centred approaches
• Ensure quality case management, safety planning and support, and child-centred responses for children and young people
• Provide leadership, supervision and support to staff, including training, mentoring and supervision plans, and promote WHS, psychological and cultural safety
• Build partnerships with legal, health, housing and community service providers and refer clients to them
• Engage with community stakeholders and cultural advisors, and maintain a bicultural workforce model
• Ensure compliance with funding agreements, policies and legislation, and monitor performance against KPIs
• Oversee data collection, record keeping and reporting in client management systems, and prepare performance, program and financial reports
• Manage allocated budgets and adhere to staffing resources and the Social, Community, Home Care and Disability Services Industry Award
• Implement risk management and continuous improvement processes based on client feedback and program evaluation

Required profile

• Demonstrated leadership or management experience in domestic and family violence, crisis accommodation or community services
• Experience delivering services in Aboriginal and/or Torres Strait Islander community contexts
• Experience in case management, risk assessment, safety planning and client advocacy
• Ability to lead staff in complex, high-pressure environments and to build partnerships with community stakeholders
• Current Working with Children Clearance, satisfactory criminal history check, First Aid and CPR certification, and a current C Class NT driver licence
• Desirable: ability to speak one or more local Aboriginal languages, tertiary qualification in social work, community services, psychology or a related field, and experience managing crisis accommodation or shelter services

What we offer

• Salary of $105,570.40 - $110,350.76 per annum, pro rata, depending on experience
• Housing available to the successful candidate
• Up to $15,899 per annum tax-free fringe benefit as a PBI, 12% superannuation, 6 weeks annual leave plus 17.5% loading, 15 days personal/carer's leave
• Laptop, mobile phone and uniforms supplied; time off in lieu of overtime, travel allowance, annual training allowance, paid parental leave, study leave and wellbeing leave