Consumption Lead - Agentforce/D360

About the role

Salesforce is hiring Consumption Leads for its Data360 and Agentforce (AFD360) offering in Sydney, Melbourne and Auckland, supporting SMB, Commercial, Enterprise and Public Sector customers. The role combines technical and commercial responsibilities: guiding customers to accelerate AFD360 consumption and ROI, acting as post-sale technical lead, and helping optimise growth in assigned territories through use case adoption and expansion. It is an office-flexible position with 2-3 days in the office per week when local to an office.

Key responsibilities

• Partner with customers to accelerate AFD360 consumption and ROI, acting as the post-sale technical lead and consumption SME
• Develop and implement technology strategies and architectural guidance so AFD360 integrates with customers' existing systems
• Work with Core and Specialist Sales, Customer Success and Builder/FDE teams, and support presales on high-target accounts
• Create and own a point of view on how key use cases can be accelerated into production, and maintain mutual success plans with customers
• Build executive-level relationships with customers' IT and business leaders, and recommend additional Salesforce services and experts
• Track usage and customer health KPIs, communicate product changes and outages, and advocate for key features through Voice of the Customer feedback
• Identify adoption risks and build mitigation plans, and guide customers on org strategy, governance and change management

Required profile

• 7+ years in customer-facing solutioning for Data, Analytics, AI and CRM
• Full-stack qualifications (CRM, Data Architecture, AI/ML) and experience managing technical relationships with C-level executives
• Experience driving scalable GTM motions across SMB, Commercial, Enterprise or Public Sector organisations
• Deep understanding of industry-specific use cases, data architectures and integration patterns
• Hands-on experience building 0-1 products at startups or large companies
• Excellent facilitation, workshop and whiteboard skills, and ability to work independently and collaborate remotely

Required skills

• Salesforce: Admin and Advanced Admin certifications, hands-on experience with Salesforce Clouds
• Martech: Salesforce Marketing Cloud or similar
• Data platforms (Snowflake, Databricks, BigQuery, Redshift), analytics tools (Tableau, Looker, Power BI), Python, R, Jupyter Notebooks
• Machine learning concepts, including predictive and generative AI, and prompt engineering