Concierge / Customer Service Specialist

About the role

Join Avis Budget Group as a Concierge / Customer Service Specialist, delivering exceptional service to premium customers and ensuring a seamless rental experience from pick‑up to return.

Key responsibilities

• Act as the front‑line experience specialist for premium customers, ensuring a seamless, personalised rental experience from pick‑up to return.
• Communicate and coordinate vehicle pick‑up and drop‑off, addressing customer inquiries, requests and concerns promptly.
• Verify rental details, inspect vehicles and assist with customers’ luggage.

Required profile

• Full, valid Australian driver’s licence.
• Availability for a rotating roster including weekends, evenings and public holidays.
• At least 1 year experience in customer service, retail or hospitality with strong interpersonal skills.
• Ability to work in a fast‑paced environment and follow procedures.

What we offer

• Competitive hourly rate plus loadings and performance bonuses.
• Wellbeing program with life insurance, discounted health cover and superannuation options.
• Access to Perkbox discounts, employee car‑rental discounts and 24/7 mental health support.
• Comprehensive training to help you succeed and grow.