Community Programs Coordinator

About the role

Respect, the largest provider of aged care services in Regional Australia, is hiring a Coordinator Community Programs for its Warrnambool site. This Monday to Friday, office-based role leads the coordination and delivery of community programs and HACC-PYP services, helping eligible participants stay independent, connected and active. It reports to the Manager Wellness & Reablement Services.

Key responsibilities

• Coordinate community programs and services that promote independence, wellbeing, social connection and meaningful participation.
• Manage the participant journey, including referrals, onboarding, assessments, service commencement and ongoing reviews.
• Develop and maintain individual care plans and goals, and connect participants with programs matching their needs.
• Build relationships with participants, families, carers, volunteers and community partners, and respond to enquiries professionally.
• Coordinate program operations, including schedules, resources, communications and service providers.
• Monitor service quality and participant outcomes, keep accurate records and escalate issues when needed.
• Contribute to continuous improvement, quality initiatives, community engagement and compliance requirements.

Required profile

• Experience in aged care, community services, disability, health or a related sector.
• Experience coordinating services, programs, activities or participant supports.
• Strong understanding of person-centred care, wellness and reablement approaches.
• Current First Aid certification, National Police Check (or willingness to obtain) and a current driver's licence.
• Desirable: a Certificate IV, Diploma or higher in Community Services, Aged Care, Health, Leisure & Lifestyle or a related field, and knowledge of government-funded community care programs.

Required skills

• Strong relationship-building and organisation and time management skills.
• Confident written, verbal and interpersonal communication.
• Ability to work independently and in a team.
• Attention to detail and record keeping.
• Confidence using client management systems and Microsoft Office.

What we offer

• Salary packaging of up to $15,900 for living expenses and $2,650 for meals out and holiday accommodation.
• Training and development pathways and onsite supportive leaders.
• A friendly workplace and the chance to build a long-term career in aged care.