Community Manager – Sunnylake Shores Lifestyle

About the role

Ingenia is seeking a Community Manager for its Sunnylake Shores Lifestyle site. Reporting to the Area Manager, you will lead day‑to‑day community operations and create a strong sense of connection and belonging for residents.

Key responsibilities

• Deliver outstanding resident experiences measured through satisfaction surveys and Net Promoter Score (NPS).
• Oversee daily operations including presentation standards, occupancy, tenancy and resident engagement.
• Lead financial performance through budgeting, planning and P&L management.
• Design and run lifestyle, wellbeing and community‑building programs.
• Motivate and support team members and contractors to achieve high‑quality outcomes.

Required profile

• Experience managing resident or customer relationships in property, hospitality, aged‑care or community settings.
• Proven ability to lead operations while balancing competing priorities.
• Experience with budgets, P&L performance or commercial outcomes.
• Comfort handling challenging or emotionally charged situations with empathy and professionalism.
• Valid C‑Class driver’s licence.

What we offer

• Staff discounts on Ingenia Holiday Parks (up to 50% savings).
• Employee referral, employee of the month and employee of the year rewards.
• Retailer discounts.