Community Management Coordinator

About the role

We are looking for a dynamic and empathetic Community Management Coordinator to foster and maintain a vibrant online community across our social media platforms. You will be the voice and ear of our brand, engaging with followers, encouraging meaningful conversations, and ensuring a positive and inclusive environment.

Key responsibilities

• Monitor and respond to social media interactions across all brand channels, including comments, direct messages, mentions, and public online reviews.
• Professionally manage enquiries, compliments, and complaints, escalating complex or sensitive matters to internal teams as needed.
• Monitor reviews on platforms such as Google, Trustpilot, and Product Review, responding within a 24‑hour timeframe and flagging potential risks.
• Initiate and encourage meaningful conversations to build trust and loyalty, identify trends and FAQs, and provide insights to the Content Lead.

Required profile

• Strong written communication skills with a professional and empathetic tone.
• Basic understanding of social media platforms, particularly Facebook and Instagram.
• Attention to detail and problem‑solving ability to assess sentiment and escalate issues appropriately.
• Ability to work independently and collaboratively within cross‑functional teams.

Required skills

• Experience with customer engagement tools such as Sprinklr or Hootsuite (preferred).

What we offer

• Ongoing skills development and career growth across a network of brands.
• Discounts on travel and other rewards through our program.
• Access to health, wellbeing, and financial advisory programs.
• Swanky beachfront office in Broadbeach.
• Social events, volunteer leave, and a supportive community.