Community Experience Team Leader

About the role

LSKD is looking for a passionate Community Experience Team Leader to shape the experiences that keep its community connected, valued and inspired. This role blends people leadership, operational excellence and a deep community focus, directly influencing both team performance and the experience of thousands of members.

Key responsibilities

• Coach and develop Community Experience Experts through regular one‑on‑ones, feedback and career planning.
• Ensure every community interaction across chat, phone, email, social media and forums reflects the LSKD brand and values.
• Lead day‑to‑day operations, meeting service levels, KPIs and team objectives.
• Gather and advocate community feedback, driving initiatives to improve loyalty, retention and engagement.
• Design, maintain and improve processes, documentation, playbooks and knowledge resources.
• Collaborate with cross‑functional teams to support strategic projects and OKRs.
• Leverage AI, automation and data insights to enhance efficiency and community experience.

Required profile

• Proven experience leading and developing customer‑facing teams.
• Strong communication skills with a passion for community advocacy.
• Analytical mindset able to use data to drive decisions.
• Ability to manage multiple priorities in a fast‑paced environment.

Required skills