Clinical Implementation Specialist

About the role

Altera Digital Health is hiring a Clinical Implementation Specialist (Expert Implementation Consultant) to deliver customer-facing implementation and workflow consulting for healthcare clients. The role suits a seasoned healthcare professional with strong clinical or hospital experience who wants to move into healthcare technology implementation. It reports to regional Professional Services leadership and works with global delivery teams in Singapore and Australia.

Key responsibilities

• Deliver end-to-end implementation following Altera's methodology, configuring systems and supporting deployment across clinical and operational domains
• Take part in client workshops, discovery sessions and solution design discussions, and provide go-live and activation support
• Advise on workflow design and optimisation, translating customer needs into practical system configurations
• Support issue resolution and escalation, set clear expectations with clients and act as a trusted advisor to clinical, operational and technical stakeholders
• Lead and support client-facing sessions, collaborate with internal delivery teams and escalate risks, issues and dependencies
• Contribute to continuous improvement of implementation processes and give feedback on product and delivery enhancements

Required profile

• Minimum 5+ years (ideally 7-8+) of clinical experience in a hospital environment
• Background as a clinician such as a nurse, pharmacist or allied health professional
• Experience across multiple hospital departments or clinical areas (generalist exposure preferred)
• Strong communication and stakeholder engagement skills in client-facing settings
• Ability to stay patient, structured and solution-focused, and to learn new systems quickly

Required skills

• Desirable: experience with Electronic Medical Records (EMR) systems
• Desirable: exposure to healthcare IT implementations or clinical systems, familiarity with Altera solutions or similar platforms
• Desirable: prior experience in workflow redesign or clinical transformation initiatives

What we offer

• Hybrid working model, with encouragement to work from the office where possible
• Occasional travel, typically a few times per year depending on client location