Clinical Operations Manager (Line Manager)

About the role

IQVIA is looking for a Clinical Operations Manager (line manager) based in Sydney to lead, develop and inspire a team of Clinical Research Associates (CRAs) and/or Clinical Trial Assistants (CTAs). The role helps the team build expertise and deliver high-quality clinical research, while also working with clinical and project leaders, research sites and sponsors to align resources with study needs and strengthen site capability.

Key responsibilities

• Lead, coach, mentor and motivate a team of CRAs and/or CTAs across multiple projects, driving engagement, performance and career development
• Conduct Accompanied Site Visits (ASVs) to coach CRAs and support high-quality site monitoring
• Support CRA/CTA onboarding and training, and take part in recruitment, including screening and interviewing candidates
• Ensure sufficient resources and skills are available for each project and monitor team performance, productivity and quality metrics
• Identify operational risks and implement corrective and preventive action plans, ensuring compliance with regulatory requirements, GCP and company procedures
• Build and maintain relationships with research sites and investigators, act as a site advocate, partner with sponsors and attend customer meetings
• Support delivery that meets customer expectations, ensure accurate reporting and maintenance of clinical systems and documentation, and promote continuous improvement and change management

Required profile

• Bachelor's degree in Life Sciences, Healthcare or a related scientific discipline
• Significant experience in clinical research and clinical operations
• Strong practical knowledge of clinical trial conduct, monitoring activities and research site operations
• Demonstrated people leadership, including coaching, mentoring and giving constructive feedback
• Ability to build strong partnerships with sites, sponsors and internal stakeholders
• Preferred: previous line management experience in a CRO or Sponsor, experience supporting or leading CRAs across multiple therapeutic areas, and exposure to change management and process improvement

Required skills

• Advanced knowledge of ICH GCP guidelines and applicable regulatory requirements
• Excellent communication, organisation and problem-solving skills

What we offer

• Career progression opportunities within a global organisation
• Flexible work arrangements
• Exposure to innovative clinical trials and therapies
• Development and leadership programs