Client Relationship Manager

About the role

LINK is nine businesses in one building covering accounting, bookkeeping, financial advice, lending, property, marketing, recruitment, coworking and rescue. Most clients arrive needing just one of them and never learn about the others. This is a new, nurturing role rather than a sales job: you become the person clients know by name, bringing them in properly, staying in contact and making sure they get what they need. Because it is new, you will have real say in how the role is built.

Key responsibilities

• Onboard new clients across the group and make the first ninety days genuinely good
• Be the named contact clients return to, the person who knows their business
• Run regular check-ins focused on the client, not on the business
• Hear problems early and drive them to resolution with the right team inside LINK
• Understand each client's goals well enough to see which parts of the group can help
• Make warm, well-judged introductions between clients and other LINK businesses
• Track client health and retention, and report honestly when something is going wrong
• Build the playbook for how the role works, since you are the first person in it

Required profile

• Real experience owning client or customer relationships in a professional services, agency or B2B setting
• Genuinely good at listening; the role fails without it
• Confident dealing with business owners as a peer
• Organised enough to keep dozens of relationships warm without dropping any