Client Relations Manager

About the role

Tiffany & Co is seeking a seasoned Client Relations Manager to lead the client experience at its Perth store. The role combines strategic oversight with hands‑on execution, ensuring that every client interaction reflects the brand’s heritage of excellence and innovation.

Key responsibilities

• Develop and nurture relationships with top‑tier clients to drive acquisition and long‑term retention.
• Design and implement market‑specific strategies that personalize in‑store moments and elevate the client journey.
• Identify disruptive opportunities that support product launches and maximize return on investment.
• Collaborate with retail leaders to foster team development, sharing best practices and driving sales performance.
• Maintain transparent communication with central and local teams to ensure a unified brand approach.

Required profile

• Minimum 10 years of experience in luxury retail or high‑end client services.
• Proven track record of building and retaining high‑value client relationships.
• Strategic thinker with strong leadership and collaboration skills.
• Ability to innovate and adapt to evolving market trends.

Required skills