Client Liaison Coordinator – Bunbury

About the role

The Client Liaison Coordinator is the first point of contact for customers navigating the NDIS and Home Care Package processes. Based in Bunbury, you will guide clients toward achieving their funded goals, coordinate services, and ensure a smooth, supportive experience.

Key responsibilities

• Coordinate client intake, including assessments, goal setting and preparation of service agreements.
• Develop, review and maintain personalised care plans aligned with funding requirements.
• Serve as the primary contact for clients, families and carers, providing clear and timely communication.
• Schedule and coordinate services across internal teams and external providers.
• Monitor client satisfaction, address concerns promptly and support continuous service improvement.
• Maintain accurate, compliant documentation such as care plans, agreements and progress notes.
• Review client plans to ensure alignment with goals and effective use of funding.
• Build collaborative relationships with clients, internal teams and service partners.
• Identify opportunities to enhance service delivery and contribute to quality‑improvement initiatives.

Required profile

• Knowledge of the NDIS and/or Home Care Packages.
• Experience in community, disability or aged‑care services.
• Understanding of client management systems (CMS).
• Ability to manage competing priorities and meet tight deadlines.
• Strong attention to detail and relationship‑building skills.
• Commitment to continuous improvement of the customer experience.
• Compliance with NDIS Worker Screening Check and completion of NDIS Orientation Certificate.

Required skills

• CMS (client management system) proficiency.
• NDIS knowledge.