Client Care Coordinator - Part Time

About the role

Mayday Recruitment is partnering with a respected pet aftercare organisation to recruit a compassionate, resilient Part-Time Client Care Coordinator in Bayswater, Western Australia. The role combines customer service, administration and hands-on pet aftercare, helping families through a difficult time. It is fully office-based, with 24 hours per week across three days.

Key responsibilities

• Manage a high volume of inbound and outbound calls, email enquiries and online requests in a timely, professional way.
• Support clients who may be grieving, frustrated or distressed, while remaining professional.
• Complete accurate data entry, process payments and maintain client and veterinary clinic records.
• Coordinate pet collections, bookings and communication between clients, veterinary clinics and internal teams.
• Welcome clients attending appointments to view their pets or collect their ashes.
• Prepare deceased pets for viewings and prepare viewing rooms, keeping high standards of hygiene, presentation and cleanliness.
• Identify and escalate client concerns or operational issues as required.

Required profile

• Compassionate, dependable and highly organised, able to stay calm with grieving or upset clients.
• Comfortable with the practical preparation and handling of deceased pets for viewings.
• Reliable, punctual and able to manage competing priorities at pace.
• Experience in a veterinary clinic or animal care industry is highly regarded; call centre, customer service or administration backgrounds are also considered.

Required skills

• Strong administration skills: detail-oriented, accurate and efficient.
• Customer service experience handling many calls and emails.
• Clear communication and collaboration with clients, veterinary clinics and internal teams.

What we offer

• A part-time opportunity with a consistent weekly roster.
• A varied role combining customer service, administration and practical pet aftercare.
• The chance to make a meaningful difference to families during an emotional time.

Schedule: Sunday 8:00 am - 4:00 pm, Monday and Tuesday 8:30 am - 4:30 pm, fully office-based.