Claims Officer – Public Liability & Personal Injury

About the role

QBE is seeking an experienced Claims Officer to join its Queensland Liability Claims team. The role focuses on managing public liability and personal injury claims, ensuring compliance with legislative requirements and delivering timely resolutions.

Key responsibilities

• Manage end‑to‑end Queensland liability claims with a proactive, detail‑oriented approach.
• Interpret policy coverage, assess claim eligibility, and escalate complex issues as needed.
• Build and maintain relationships with insured parties, brokers, investigators, solicitors, and the public.
• Ensure compliance with statutory guidelines, standards, and privacy requirements.
• Initiate and complete recovery actions from third parties where applicable.
• Conduct regular self‑audits of claim files to support positive internal audit outcomes.
• Respond to enquiries promptly, accurately, and courteously while maintaining confidentiality.

Required profile

• Legal qualifications are beneficial but not essential.
• Strong background in public liability and personal injury claims.
• Proven experience in dispute resolution, including informal settlements, mediations, and trials.
• Technical expertise in managing diverse claims portfolios (bodily injury, property damage, product liability).
• Understanding of underwriting procedures and policy wordings across a diversified liability portfolio.
• Ability to collaborate effectively with external providers such as lawyers, loss adjusters, and consultants.

Required skills

What we offer

• Permanent full‑time position with hybrid working flexibility.
• Opportunity to work for a global insurer with a supportive, innovative culture.
• Professional development and career progression within QBE’s extensive network.