Claims Executive

About the role

We are looking for a Claims Executive to join our Strata Claims Team in Brisbane. This hybrid position requires you to be in the office at least three days a week and involves managing a varied portfolio of strata and homeowner claims, with occasional exposure to healthcare and liability lines.

Key responsibilities

• Establish and maintain strong relationships with clients, repairers, assessors and insurers.
• Manage end‑to‑end insurance claims in line with GICOP requirements and internal SLAs.
• Interpret policy terms, conditions and exclusions up to delegated authority limits.
• Identify and escalate suspicious or potentially fraudulent claims for review.
• Maintain up‑to‑date knowledge of insurance guidelines, court/AFCA decisions and policy changes.

Required profile

• 1‑2 years experience in strata or landlord insurance.
• Proven ability to work to deadlines and meet SLA timeframes.
• Broad knowledge of insurance industry and claims processes.
• Excellent analytical, organisational and written/verbal communication skills.

What we offer

• Professional development opportunities and supportive leadership.
• A vibrant, inclusive culture with flexible hybrid work arrangements.
• Access to a global network and career progression across a large organisation.