Chief Operating Officer

About the role

Spectrum, a community organisation supporting migrant and refugee communities in Melbourne, is seeking a Chief Operating Officer to join its Executive Leadership Team. Reporting directly to the CEO, the COO is the senior operational leader and second-in-command, leading all service operations so they are safe, effective, culturally responsive, evidence-informed and financially sustainable. The role sits at the intersection of strategy and operations across settlement, family, aged care and community services.

Key responsibilities

• Lead operational performance across Spectrum's service portfolio
• Drive service quality, client safety, safeguarding and continuous improvement
• Oversee governance, compliance, accreditation and risk management
• Lead organisational transformation, service integration and operational excellence initiatives
• Build workforce capability and strengthen a high-performing, values-driven culture
• Partner with the CEO and Executive Leadership Team on strategic priorities and change
• Ensure operational readiness and sustainability for future growth

Required profile

• Accomplished executive leader with a clinical, nursing, allied health or professional practice background
• Significant leadership experience in complex human services environments
• Executive leadership experience in aged care, health, community services, settlement or related sectors
• Experience leading large, complex service delivery portfolios
• Experience in regulated and government-funded environments

Required skills

• Quality systems, safeguarding, governance, compliance and risk management
• Financial and commercial acumen, including budgeting, forecasting and service sustainability
• Culturally responsive, person-centred practice

What we offer

• Flexible and hybrid working arrangements
• Full salary packaging benefits
• A supportive and inclusive workplace culture

To apply, candidates submit a current resume and a cover letter; applications are reviewed as received and the position may be filled before the closing date.