Casual Receptionist - Aspley

About the role

Fitness Cartel Aspley is looking for a friendly, professional and energetic casual receptionist to welcome members and guests and help create a welcoming club atmosphere. The role is varied and hands-on, supporting members, assisting at reception and in the cafe, and helping keep the club running smoothly. The club operates from 5am to 9pm on weekdays and 6am to 6pm on weekends, with various shifts available.

Key responsibilities

• Welcome members and guests at reception and the cafe with friendly, professional service
• Answer calls, handle member enquiries and complaints, and escalate matters to the manager when needed
• Manage member details, create access tags, process purchases and help with class and Kids Cartel bookings
• Prepare coffee and protein shakes while promoting and selling supplements, apparel and cafe products
• Keep reception, cafe and retail areas clean, organised, stocked and well presented
• Complete opening and closing procedures and prioritise daily tasks

Required profile

• Previous customer service experience and strong verbal and written communication skills
• A genuine passion for health and fitness and enthusiasm for the industry
• Reliable, punctual and professional, with a positive, can-do attitude
• Ability to multitask, adapt and work as part of a team
• Current First Aid and CPR certificates, or willingness to obtain them, and Australian working rights
• Flexibility to work across the club's operating hours

Required skills

• Confidence using computers and learning new systems quickly
• Customer service and sales of cafe and retail products

What we offer

• Free gym membership across all Fitness Cartel locations
• Career development through training and the Future Leaders Program
• Discounts on supplements, apparel and cafe products, and discounted access to Merse Wellness Spas
• Premium workplace with state-of-the-art facilities and an energetic team culture

To apply, use the online application form on the Fitness Cartel careers page, submitting a resume and a cover letter; applications are reviewed as they arrive and agencies are not accepted.