Casual Reception Officer

About the role

Join Deakin Residential Services as the friendly face of the Burwood Campus student residences. In this casual position you will support current and prospective residents, providing seamless reception, administrative assistance, and programme support across weekdays and weekends.

Key responsibilities

• Deliver high‑quality customer service to residents, families, university staff and external contractors.
• Act as the first point of contact, offering information on residential life and directing enquiries to appropriate university services.
• Handle reception and administrative tasks, including after‑hours incident response in liaison with security.
• Ensure compliance with university policies, especially those related to occupational health and safety and risk management.
• Maintain a Working with Children Check throughout employment.

Required profile

• Excellent customer‑service delivery skills.
• Ability to solve problems quickly and effectively.
• Passion for teamwork and enhancing the student experience.

Required skills

• Strong verbal and written communication.
• Basic administrative and computer literacy.

What we offer

• Casual employment at the HEW 4 rate of $52.36 per hour plus 11% superannuation.
• Opportunity to work in a vibrant campus environment supporting student life.
• Flexible scheduling across weekdays and weekends.