Casual Administration Officer - Switchboard Services

About the role

Logan Hospital, Meadowbrook is looking for a Casual Administration Officer for its Switchboard Services team. The role works four days per week, 8:00am to 4:00pm, providing friendly, responsive and efficient telecommunications support in a busy hospital environment. It is a frontline support role that enables the development and delivery of frontline services, programs and outcomes.

Key responsibilities

• Manage incoming calls and enquiries, providing courteous and helpful customer service.
• Maintain accurate telephone directories, databases and switchboard information.
• Coordinate hospital pager allocation, maintenance and repairs.
• Support emergency response communications by following established procedures and protocols.
• Build positive working relationships with hospital teams and contribute to a collaborative workplace.

Required profile

• Confident communicator with a strong customer service focus, able to engage professionally with a diverse range of people.
• Strong organisational skills, able to multitask, prioritise and stay calm under pressure.
• Proactive, reliable and flexible, able to work independently and as part of a team.
• Previous experience in switchboard or telecommunications services is highly regarded.

Required skills

• Confidence using computer systems, maintaining accurate records and undertaking data entry.
• Commitment to accuracy, confidentiality and professionalism.

What we offer

• A consistent schedule of four days per week, 8:00am to 4:00pm.
• Generous leave entitlements, salary packaging and professional development allowances or leave.
• Study and research assistance, corporate discounts and employee wellness programs.
• The chance to gain experience within one of Queensland's largest public healthcare providers.