Case Manager - Administrative Review Tribunal (Disability Sector)

About the role

Randstad is recruiting, on behalf of a prominent Federal Government client in the disability sector, a full-time contractor for a 12-month case management position in the External Review Branch. The branch manages applications in the Administrative Review Tribunal (ART) to resolve disputes fairly, consistently and in a timely way. The role involves exercising reasonable autonomy and sound judgment to interpret legislation, policy and operational frameworks, and managing a complex caseload of ART applications end to end.

Key responsibilities

• Manage ART applications end to end, identify early resolution options and prepare outcome documentation
• Interpret and apply legislation, policy and operational frameworks to resolve reviewable decisions
• Use alternate dispute resolution (ADR) methods and represent the agency at case conferences, conciliations and hearings before the ART
• Handle complex caseloads and competing priorities under strict tribunal deadlines, assessing risks to participants, scheme sustainability and the agency
• Prepare executive briefs, decision rationales and case summaries
• Prepare and build participant plans reflecting funded supports

Required profile

• Proven experience interpreting and applying legislation, policy and operational frameworks in a regulatory, review, service delivery or decision-making environment
• Demonstrated experience managing complex caseloads and sensitive matters under tight deadlines
• Background in the disability, government, legal, administrative review or human services sectors (NDIS knowledge highly regarded)
• Australian citizenship is required

Required skills

• Strong written and verbal communication, including writing executive briefs
• Desirable: familiarity with administrative law proceedings; allied health qualification or experience; or insurance underwriting, actuary or claims background

The advertised rate is $60.26 per hour. Applications are made through the "Apply Now" button on the listing.