Business Support Specialist

About the role

We are looking for a proactive and detail‑oriented Business Support Specialist to ensure smooth operation of client services, human resources, office management, reporting and administrative functions for a leading Melbourne‑based property firm.

Key responsibilities

• Coordinate client documentation, engagement agreements, invoices and manage post‑purchase feedback and gifting initiatives.
• Oversee onboarding, induction, leave calendars, compliance checks and implement new office policies.
• Manage IT assets, order supplies, prepare administration procedures and act as primary point of contact for calls and WhatsApp.
• Update Insightly, lead lists and budget spreadsheets; prepare reports on sales, leads, lost business and policy efficiency.
• Create and close client files, prepare weekly EDMs, update social media briefs and handle property reports and CMAs.

Required profile

• Proven experience in business support, office management or administrative roles.
• Strong organisational skills with high attention to detail.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple priorities, meet deadlines and work independently.

Required skills

• Insightly (CRM system)
• Microsoft Office Suite

What we offer

• Flexible work hours and location, focusing on energy management.
• Access to online learning platforms and a professional development budget.
• Collaborative, no‑silos environment encouraging growth across teams.
• Dynamic social culture with team lunches, events and creative input opportunities.
• 13th month salary.