Business Support Officer

About the role

The Business Support Officer will provide essential administrative and financial support to the Sustainability, Climate and Waste team at Hume City Council. This fixed‑term position ensures that service requests, data reporting and procurement activities run smoothly for both the department and the community.

Key responsibilities

• Manage public service requests and enquiries in line with Service Level Agreements.
• Answer telephone calls from residents, provide assistance or refer queries to appropriate officers.
• Provide clerical support including word processing, agenda preparation and minute taking.
• Maintain online registers, databases and shared inboxes, ensuring timely responses.
• Report building maintenance issues and monitor outcomes.
• Create purchase orders, receipt invoices and manage journal requests following council procurement and financial policies.
• Reconcile financial records, prepare spreadsheets and reports on purchasing activity.
• Compile, analyse and submit sustainability, climate and waste data for internal and external reporting.

Required profile

• Strong knowledge of administrative processes and procedures.
• Understanding of purchasing processes and local government policies.
• Experience with computer‑based systems such as databases, spreadsheets, CRM and purchasing platforms.
• Proven customer service and clerical administration experience.
• Excellent communication skills and ability to maintain confidentiality.

Required skills

• Databases
• Spreadsheets
• CRM systems
• Purchasing systems

What we offer

• Fixed‑term contract (37 hours per week)
• Annual salary of $77,133 plus superannuation
• Opportunity to work within a fast‑growing, culturally diverse council