Business Banking Consultant – Small Business Contact Centre

About the role

Join Suncorp Bank’s Small Business Contact Centre in the heart of Brisbane’s CBD and help small‑business customers navigate their banking needs. As a Business Banking Consultant you will simplify complex financial queries and deliver a seamless experience across inbound and outbound interactions.

Key responsibilities

• Answer inbound calls from Business Banking customers, handling enquiries, account openings and related processes.
• Make follow‑up outbound calls to resolve pending issues and complete tasks.
• Provide exceptional, compliant customer service while meeting quality and performance targets.
• Manage complaints within defined timeframes and adhere to policy and procedures.
• Collaborate with other channels to ensure customer needs are met efficiently.

Required profile

• Previous banking customer service or sales experience (preferred but not mandatory).
• Experience in a contact‑centre or operational support environment.
• Strong problem‑solving, negotiation and communication skills.
• Ability to work effectively as part of a team and commit to continuous development.
• Comfort operating in a compliance‑driven setting.

Required skills

• High‑level computer literacy and navigation skills.

What we offer

• Permanent, full‑time position based at 80 Ann Street, Brisbane.
• Opportunity to grow within a purpose‑driven culture at a leading Australian bank.
• Supportive team environment with clear pathways for professional development.