Business Analyst

About the role

Nationwide Group's Digital & Technology team supports its business and operating units on safety, customer service, growth, efficiency, people engagement and innovation, and advises the CEO and Board on technology operations and strategy. As Business Analyst you will own the day-to-day administration of the transformation program, acting as the central point of coordination for the Transformation Office. You will support projects aligned with the group's growth and efficiency initiatives, such as change management, business process improvements and strategic transformations.

Key responsibilities

• Facilitate workshops to map current and future processes, ensuring safety, quality and compliance.
• Develop business requirements, user stories and acceptance criteria for system replacements, integrations and AI initiatives.
• Document initiatives, scope, dependencies, benefits and priorities, and prepare requirements, use cases and user journeys for vendor engagement.
• Document integration requirements, APIs, data migration needs and cyber security controls.
• Capture legacy system knowledge and undocumented processes, and identify AI opportunities and process improvements.
• Support business cases, ROI analysis, benefit measures and KPIs, and help with change impact assessments and training materials.
• Maintain project plans, Jira boards, actions, owners and deadlines, and governance documentation such as RAIDD logs, decision logs, RACI and stakeholder maps.
• Coordinate governance meetings, agendas, minutes and action tracking, and prepare status reports and steering committee, SLT and Board papers.
• Conduct gap analysis, contribute to post-implementation reviews and lessons learned, and complete other reasonable duties.

Required profile

• Tertiary degree in Business, Information Technology, Management Information Systems, Computer Science or a related field, or equivalent experience.
• 5+ years' experience as a Business Analysis practitioner or similar role supporting organisation-wide or end-to-end technology and business transformation.
• 2+ years' project experience on a multi-workstream program, including plans, RAIDD logs, governance papers and reporting.
• Business analysis certification desirable.

Required skills

• Data analysis using Excel and/or Power BI.
• Requirements management and traceability; Jira and Confluence.
• Process modelling (BPMN; Visio, Lucidchart or similar).
• Strong organisation, attention to detail, follow-through and minute-taking.

Applicants should submit a cover letter and resume. The listing also mentions flexible working arrangements and career development opportunities.