Banking Consultant, Wodonga

About the role

ANZ is hiring a Banking Consultant for its Retail Banking division in Wodonga, Victoria. The role is based mainly in the branch and focuses on helping customers meet their end-to-end financial needs and goals through transaction activities, needs-based conversations and education on available financial solutions, including digital ones. It is a temporary, casual position with district relief.

Key responsibilities

• Help customers with a seamless banking experience, covering transactions, needs-based conversations and education on financial solutions
• Complete customer transactions and fulfil products according to your accreditation level
• Act as a role model and peer coach within a collaborative team to deliver a high standard of customer service
• Contribute to higher customer engagement and advocacy and create real customer value
• Support bank programs and initiatives
• Know your customer from a risk perspective and comply with ANZ and branch policies and procedures

Required profile

• Ideally retail experience; a strong customer focus
• Experience as a user and promoter of technology, with working knowledge of digital channels
• Ability to multi-task and adapt to change and ambiguity
• Willingness to work in a collaborative team
• Sound understanding of compliance
• Excellent communication and interpersonal skills

You do not need all of these attributes; a growth mindset is valued. Applications are made through the ANZ careers site using reference number 127145, with the posting closing on 13 November 2026.