Automotive Parts Interpreter - NAPA Launceston

About the role

NAPA, part of GPC Asia Pacific, is hiring a full-time Automotive Parts Interpreter for its Launceston store. Parts interpreters provide accurate technical parts support to trade, industrial and mining customers, using their automotive and mechanical knowledge to advise on products, solve problems and use sales techniques. The role is the first point of contact for customers, in person and by phone.

Key responsibilities

• Interpret parts and process customer orders
• Dispatch products and parts efficiently
• Promote specials and arrange buy-ins
• Process customer credits
• Serve as the first point of contact for customers, in person and over the phone
• Contribute to a culture of safety

Required profile

• Technical parts knowledge and passion for delivering great customer experiences
• Ability to share technical knowledge clearly with customers
• Innovative, collaborative and solution-focused approach
• Comfortable in a fast-paced, dynamic environment within a high-performing team
• Willingness to lift, bend and climb
• Former GPC team members are welcome to apply

Required skills

• Sound computer skills
• Customer service and communication

What we offer

• Competitive salary with generous incentives for outstanding performance
• Monday to Friday schedule, so weekends off
• Tailored career opportunities linked to a personal development plan
• Company-funded professional uniform and team member discounts across GPC brands
• Parental leave top-up allowance and paid volunteer leave